FAQ

Backorders are available on certain items. If the item you are requesting is out of stock and eligible for backorder, the “Add to Cart” button will change to “Backorder.” If the item is not eligible for backorder, it may still be available with a minimum order quantity (MOQ). Please contact sales@first-spear.com for more information on MOQs.

Standard lead time for backorders is approximately 10–12 weeks. Lead times may vary throughout the year and depending on whether production has already started. As always, we’ll automatically ship your order as soon as it’s ready.

Please call us at 636-349-4820 or email us at sales@first-spear.com immediately. We will do our best to change or cancel your order. In some cases, the order may have already been shipped and cannot be canceled. Please refer to our Return Policy for additional assistance.

We strive to ship all in-stock orders within 1–2 business days.

Yes! Please call us at 636-349-4820 or email sales@first-spear.com, and we will provide an update from our production or shipping teams.

Unfortunately, we cannot combine multiple orders once they are placed. Each order is processed and fulfilled separately in our system, and once they enter the warehouse queue, they are packed and invoiced individually. This prevents us from merging shipments. However, if your orders have not yet entered fulfillment, you may call us at 636-349-4820 or email sales@first-spear.com. We can attempt to cancel both orders so you can place a new, combined order with adjusted shipping if applicable.

No, we do not require a signature upon delivery.

If you're not satisfied for any reason, you may return the unused product within 60 days of delivery for a full refund (minus shipping costs), no questions asked. All products must be in the condition you received them, with original tags and packaging intact.

Non-returnable items include discontinued products, armor, cell tags, undergarments, and other custom items.

To initiate a return, please contact our Customer Service Team at sales@first-spear.com to obtain a Return Merchandise Authorization (RMA) number before sending anything back. Once your return is received and inspected (please allow 5–7 business days), your refund will be processed and credited to your original method of payment. Depending on your credit card provider, it may take an additional 3–5 business days for the refund to appear on your account.

We do not offer direct exchanges. If the item does not meet your needs, you may return it for a refund and place a new order. Please refer to our Return Policy.

Please email sales@first-spear.com with photos of the defect or repair needed. If possible, include your original order number, if not available please include how long you have had the item. If the issue is determined to be a manufacturing defect, we will repair or replace the item at no cost to you. If the damage is not covered under our warranty, a repair fee may apply.

The Warranty only applies to the original Buyer of the Goods, and does not apply to any Good that (i) has been subjected to abuse, misuse, neglect, negligence, accident, improper testing, installation, assembly, storage, handling or maintenance (including incorrect laundering), abnormal physical stress or environmental conditions, use contrary to any instructions issued by FS, or use in a manner for which the Good was not intended, (ii) has been reconstructed, repaired, or altered by an person or entity other than FS or its authorized representative, (iii) has been used with any third-party product that has not been previously approved in writing by FS, (iv) has been subjected to any condition other than ordinary wear and tear, (v) has only cosmetic damage, including minor scratches, surface deformations, discoloration, or natural fading of colors; (vi) has been damaged during transportation; (vii) has date codes or tags that have been removed or defaced, (viii) were purchased from an unauthorized dealer, including Goods purchased through third party auction sites, unauthorized dealers selling via third party marketplaces, or dealers selling altered or modified Goods, or (ix) has been damaged by normal wear and tear or any cause not the fault of FS.

Yes, we ship to most countries. Shipping costs do not include duties, taxes, or other fees, which are the responsibility of the recipient. If we cannot ship to your country, you will be notified during checkout.

Yes, we ship to APO/FPO/DPO addresses. Please note, transit times may take up to 45 days.

If you found the code online through a coupon site, it may be invalid. Also, many of our codes are limited use and can expire.

For non-apparel items, we recommend hand washing in cold water with mild dish soap, if needed. Hang the item to dry. For apparel items please refer to the care label on the garment.
Our American Made Wool items, it is important to hand wash in cold water or wash alone on a delicate cycle. Always hang to dry.

Fabric dye can vary from lot to lot. Therefore, some items may not be a perfect shade match.

Yes, we proudly offer a discount of approximately 10% for Law Enforcement, Military, and First Responders. Please visit our website and click "Verify with ID.me" to complete the verification process.

Yes! For tax-exempt purchases, please complete the Request for Estimate form available on our website.

In most cases, we do not offer bulk discounts. For more information, please contact us at sales@first-spear.com.

Yes! If you are a business interested in custom manufacturing, please contact sales@first-spear.com with item details and projected annual quantities.

Yes, we sell armor to active Law Enforcement, Military, and First Responders. Please contact sales@first-spear.com and provide your credentials.

Unfortunately, due to insurance restrictions, we are unable to sell armor directly to civilians. We are only authorized to sell these items to active Law Enforcement, Military personnel, or other First Responders.

We strive to respond to all inquiries within 1 business day. However, holidays, weather delays, or unforeseen issues may cause slight delays. If you believe your email was blocked, please call us at 636-349-4820.

When choosing a plate carrier, start by determining the appropriate plate size, then select a carrier that matches that size for the front and back. To find the correct plate size:

• Width: Measure the width of your chest, focusing on the area that requires coverage while in a shooting stance. The plate should provide sufficient protection without restricting movement or interfering with your shooter’s stance.
• Height: Measure from the notch of your sternum to your belly button, then subtract approximately 2 inches to determine the ideal plate height. The plate should offer protection without limiting your ability to sit, stand, crouch, etc.

These guidelines are for general reference only. It is the user’s responsibility to select the appropriate plate and carrier size based on their individual needs, body type, and intended use.