If you're not satisfied for any reason, return the unused product within 60 days of delivery for a full refund minus shipping costs, no questions asked. Products must be in the condition you received them with all tags and packaging intact.
*Does not include promotions that ship with Free items, Body Armor, Cell Tags, Undergarments, or Non-Stocking Non-Standard Items.
To initiate a return, please follow these simple steps:
1. Request an RMA # (Return Merchandise Authorization Number) by emailing firstname.lastname@example.org with your:
(1) full name
(2) order number
(3) reason for your return
(4) the item name and quantity you would like to return.
2. Write your RMA # on the mailing label. All returns MUST be accompanied by an RMA # or they will not be accepted - the RMA # allows us to provide you timely and effective customer service.
3. Include a copy of the RMA # form with your return/repair.
4. Insure the package for your protection and send your return to: FirstSpear Returns - RMA #(****) 2015 Corporate 44 Drive Fenton, MO 63026
Once your return is received and inspected by our warehouse staff (please allow 5-7 business days for your return to process), we will process your refund and apply a credit to your original method of payment. Depending on your credit card company, it may take 3-5 business days after your refund is processed for it to post to your account.